Frequently Asked Questions

Through regular visits, strategic AI planning, and a user-intuitive app, Home Harmony provides customized and efficient home maintenance for ongoing home, repairs, improvements and updates.

A fine-tuned AI built using OpenAI's ChatGPT technology and supplied with my schedule, information about the service and the work I do. If you like, you can call her Harmony... that's what I've been calling it.

Nothing special, just talk to Harmony like you're texting me directly. She's equipped with all the necessary information about our service and can handle a wide range of tasks. I'm often driving or in the middle of a job and can't answer the phone, she can help you get the information you need, has a better grasp on my schedule than I do, and if you need to talk to me, she'll let me know.

Harmony's multilingual! She understands over 100 languages. Speak in your preferred language, and she’ll respond perfectly.

Better not. All interactions with Harmony are visible to us for troubleshooting and assistance.

Honestly, she suggested it, my wife liked how it sounded, so I just ran with it.

It's just a choice of pronoun, similar to how people refer to God as "He" or Addison as "They".

You can treat the chat input like just a place where you enter tasks if you prefer, but some tasks may benefit from additional information, in those cases, Harmony will ask you for it. Additionally, if you need to schedule a visit, need urgent assistance for an emergency, or have questions about the service, Harmony can help you with that too.

I believe in simplicity and efficiency. With the chat interface, you can request anything, anytime, without navigating complex menus. It's about making technology seamless and intuitive.

We're constantly working on improving response times. Think of it as texting someone busy with a task – Harmony will get back to you quicker than a human!

Just tell Harmony. Whether it's replacing a light fixture or putting up a birdhouse, just type it in, and it'll be added to your to-do list. Access the to-do list with the button at the top left corner of the chat interface.

Use the voice-to-text feature in the to-do list. Harmony's transcription technology is top-notch and can understand you in any situation and in 165 languages. Serioudly, it's almost magic, just hit record and walk around your house talking about what you need done, and Harmony will transcribe it extract each individual task you discussed, assess the priority of each from the context of what you said and add them all to the to-do list. (it may take up to 30 seconds for the tasks to appear in the list)

Head over to the account settings, click on Billing, and you'll find all the options there. Harmony can't handle anything billing related yet.

Schedule an initial meeting to start tackling your to-do list. I prefer meeting face-to-face first to build trust and familiarity.

I cover from Albany, NY to Lake George, NY, mostly along I-87. It's not a clearly defined area and it doesn't venture too far from I-87. If you're right on the edge for some reason, just be patient and I'll reach out when I get a moment or let you know when I expand the service area.

The primary purpose is to meet face to face and get to know each other. You know, shake hands and that sort of antiquated ritual. Also, I'd like to walk through your home and take some notes for future visits, things like what type of heating system you have, if you have a central vaccum, or all the smoke detectors required by code, check if there's any vegetation growing in your gutters or crooked cabinet doors. I'll feed those notes to Harmony and she'll help me keep track and plan out routine maintenance tasks that may come up in the future.

Ideally, I'd like to schedule your visit to correspond with other customers in your area, for efficiency. It'll be on a weekday, either in the morning, around noon or in the afternoon and will be on the same day every month. By same day, I mean, first Monday of the month or 3rd Friday of the month in the same general time frame. I'll confirm about a half an hour before heading your way.

TLDR; It ensures efficiency and preparedness. Knowing your tasks in advance allows us to bring the right tools and supplies, avoiding unnecessary delays. Long answer; Nope, you can't, sorry. The to-do list is critical to providing a service that provides you with real value for a fair price. The only way to do that is to show up prepared with all the tools and supplies I might need and get right to it. If I have to go to your home, turn around and go to the store to pick up X, Y and Z, then halfway through quit and return the next day because I needed a specific tool... well you can see how that wouldn't be very efficient. I rely on the to-do lists to make sure I have all the tools with me and that I've picked up any supplies I might need ahead of time, that way when I'm at your home I can just get right to work.

I promise to never leave a task unfinished. If it’s a pre-approved task, I’ll stay until it’s done or return the next day.

Essential supplies for tasks (like silicone for sink replacement) are provided and charged to your account. We keep material charges transparent and capped at $100. Typically, a day or 2 after your visit, you'll receive an email with a receipt for any supplies used during the visit and your card will be billed accordingly.

Just schedule the initial visit and pay for a month. Pause it, resume when you need it, I think you’ll love the service enough to make use of it as you see fit.

In case of an emergency, inform Harmony immediately. We’ll rearrange our schedule to fit you in, though emergency services may incur additional costs.

Don't worry! I’ll add tasks based on previous notes and observations and Harmony's suggestions. I want to make sure you're never paying for nothing and your home is always getting better.

Need to cancel? No problem. You can pause or cancel your subscription anytime. Let’s discuss refunds if you change your mind before any work is done.

We cover tasks that a skilled professional can complete in 2-3 hours. Harmony has a list of pre-approved tasks, and we evaluate others on a case-by-case basis.

For tasks beyond the 2-3 hour scope, I may be able to offer a separate quote if schedule allows or subcontracting options.

I draw the line at tasks requiring more than a 20' ladder, steep roofs (like 7:12 pitch or more), or major plumbing clogs that affect the whole house.

You’d be amazed at what can be achieved in 2-3 focused hours, especially when I arrive prepared and with all supplies on hand. It's really more like half a day of work when you factor picking up supplies and loading/unloading tools.

Currently, we’re focusing on primary residences, but plans to expand to rentals and multiple properties are on the horizon, schedule a meeting, let's talk about it.

...car mechanics charge $100/hr+ and you have to bring your vehicle to them, I'm a traveling house mechanic.

It's a matter of optimizing for efficiency and volume. The AI minimizes administrative duties and it benefits from steadily recurring, friction free revenue, it stands to reason that it should therefore be reasonably priced.

The app, yes, I designed and built it all in house by myself. The "handyman-on-demand" model, no there's a start-up out there with millions of invester funding doing something similar, I think I can do it better, or at least carve out a little local market here.